CONFLICT COMPETENCE

CONFLICT COMPETENCE

  CONFLICT COMPETENCE If you can moderate your behaviour to respond in ways that defuse and lead to better interaction, your conflict competence levels will improve. Conflict Competence is the result of a process of learning to deal with conflict effectively....
MANAGERIAL  MEDIATION

MANAGERIAL MEDIATION

  Managerial Mediation Conflict between staff members impacts performance. Their ability to resolve differences on their own is the cheapest and most effective way to stop disputes from eroding productivity. That ability to ‘have a Brave Discussion’ can be...
Overview – BRAVE DISCUSSIONS

Overview – BRAVE DISCUSSIONS

  An organisation without conflict does not exist. “Conflict is as natural for people as it is for animals. As long as territory, food, mates, and in the case of humans, money, is limited, there’s conflict.”   Steve Tobak / CBS Television: Money Watch 2012...
Overview Conflict 101 – “BOOTCAMP”

Overview Conflict 101 – “BOOTCAMP”

  Module 1: How does this fit …in to conventional organisational conflict management protocols?    Module 2:  The Costs of Conflict. Delegates complete the ‘Financial Cost of Organizational Conflict” Calculator… …an eye-opening calculator to estimate the...