INTERESTS vs POSITIONS

INTERESTS vs POSITIONS

WATCH VIDEO | Video Length: 1:26 Negotiate interests: don’t get stuck in your position Your position defines what you want; and if it’s incompatible with someone that you have to deal with, well that defines conflict… or at least, a conflict of interests. People...
MEDIATION AS A CRUTCH

MEDIATION AS A CRUTCH

WATCH VIDEO | Video Length: 02:14 Mediation is a valuable resource, but mediation is in fact a Band-Aid. You’ve got a problem, you fix the problem. Everybody’s happy and next time there’s a dispute, you do it again. So the players in this field need to...
ORGANISATIONAL CONFLICT ASSESSMENTS

ORGANISATIONAL CONFLICT ASSESSMENTS

WATCH VIDEO | Video Length: 1:57 A conflict management strategy exists in all organisations. It may be deliberate, or it may have developed by default. What counts, is behaviour and attitude. Behaviour: how                        engaged the organisation is with its...
ORGANISATIONAL CONFLICT CULTURE

ORGANISATIONAL CONFLICT CULTURE

WATCH VIDEO | Video Length: 1:31 Just like people, organisations have a personality. When you examine the behavioural style of an organisation, you reveal its conflict culture. It may be conscious or subconscious, but every organisation has a conflict strategy,...
ORGANISATIONAL CONFLICT MANAGEMENT | WHAT IS IT?

ORGANISATIONAL CONFLICT MANAGEMENT | WHAT IS IT?

WATCH VIDEO | Video Length: 04:07 THE DISTINCTION BETWEEN A DISPUTE AND CONFLICT IS NOT STRAIGHTFORWARD. While Conflict can exist without Disputes, a Dispute cannot exist without Conflict. Disputes, whether latent or blatant, are manifestations of conflict. Conflicts...