CONFLICT AS OPPORTUNITY

CONFLICT AS OPPORTUNITY

WATCH VIDEO | Video Length: 02:27 The process of finding common ground and reaching sustainable agreement is by definition creative, and has the potential to unlock astounding results. Conflict is normal, and resolving conflict saves money. That is self-evident. It is...
CONFLICT BEHAVIOUR

CONFLICT BEHAVIOUR

WATCH VIDEO | Video Length: 04:16 Conflict Behaviour is not the same as Conflict Personality. Personality is hard-wired, behaviour is modifiable, and it’s the behaviour in the end that affects those around you. Conflict Behaviour determines whether disputants are...
CONFLICT MANAGEMENT SYSTEMS

CONFLICT MANAGEMENT SYSTEMS

WATCH VIDEO | Video Length: 02:14 IF THERE IS NO CONFLICT IN YOUR COMMUNITY, FAMILY, BODY CORP, OR ANY OTHE GROUP, READ NO FURTHER. For the rest of us… No human community exists that “doesn’t have conflict”. The problem is that most of it is avoided, hidden,...
GROUPTHINK

GROUPTHINK

  When everyone thinks the same, it may be that nobody’s thinking at all. Groupthink describes situations where members form quick opinions that match those of their group. This occurs most often when ideas are conceived by a respected, charismatic, or persuasive...
INTERESTS vs POSITIONS

INTERESTS vs POSITIONS

WATCH VIDEO | Video Length: 1:26 Negotiate interests: don’t get stuck in your position Your position defines what you want; and if it’s incompatible with someone that you have to deal with, well that defines conflict… or at least, a conflict of interests. People...
MEDIATION AS A CRUTCH

MEDIATION AS A CRUTCH

WATCH VIDEO | Video Length: 02:14 Mediation is a valuable resource, but mediation is in fact a Band-Aid. You’ve got a problem, you fix the problem. Everybody’s happy and next time there’s a dispute, you do it again. So the players in this field need to...